SkateSwap Privacy Policy
SkateSwap respects your privacy. This Privacy Policy explains how we collect, use, retain, share, and protect personal information when you use the SkateSwap app and related services.
1. Scope
This Privacy Policy applies to the SkateSwap mobile app and the services we provide for browsing skateboard gear, product transactions, order management, address management, payment records, message notifications, and customer support.
If a service includes third-party functionality, the privacy policy of that third party may also apply. We will provide reasonable notice about the relevant processing rules where appropriate.
2. Information We May Collect
To provide app features, we may collect information that you provide or generate while using the service, including:
- Account information, such as phone number, email address, login account, password, or other information used for registration and sign-in.
- Transaction information, such as cart contents, saved items, orders, transaction status, after-sales status, selected payment method, and payment records.
- Shipping information, such as recipient name, phone number, region, detailed address, address label, and default address settings.
- Support and message information, such as inquiries, support requests, after-sales communications, feedback, handling records, and notification status.
- Device and operation information, such as app version, device model, operating system version, crash logs, and error logs used to keep the app stable and secure.
We process this information only to the extent necessary to provide product features and protect service security. We do not collect information unrelated to the service.
3. How We Use Information
We may use your information for the following purposes:
- To create, sign in to, manage, and delete accounts.
- To display products, carts, orders, addresses, payment records, and message notifications.
- To process transaction flows, after-sales requests, customer support inquiries, and user feedback.
- To maintain app security, troubleshoot issues, and improve the user experience.
- To comply with applicable laws, regulatory requirements, dispute resolution needs, and legal obligations.
4. How We Retain Information
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy. After the necessary period ends, we will delete or anonymize the relevant information in accordance with applicable law, unless a longer retention period is required by law, dispute resolution, or legal obligations.
You may delete your account, remove addresses, or clear related records through app features. After deletion, some features may no longer work properly.
5. How We Share, Transfer, or Disclose Information
We do not sell your personal information. We do not share, transfer, or publicly disclose your personal information except in the following circumstances:
- With your explicit consent or authorization.
- When necessary to complete a feature you choose to use, such as payment, delivery, customer support, or after-sales service.
- When required by applicable laws, courts, administrative authorities, or regulatory agencies.
- When reasonably necessary to protect the lawful rights and interests of users, SkateSwap, or the public.
6. Third-Party Services
To provide payment, delivery, customer support, message notification, analytics, or security features, we may use third-party services. We require third parties to process personal information only within the authorized scope and to take reasonable measures to protect your information.
7. Your Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access, correct, or supplement your account, address, and order information.
- Delete your account or remove address information saved in the app.
- Withdraw consent or stop using certain features.
- Request account deletion or ask us to explain how your personal information is processed.
To exercise these rights, please contact us using the method described at the end of this policy. To protect account security, we may need to verify your identity before processing your request.
8. Information Security
We use reasonable security measures to protect your personal information, including data minimization, access restrictions, security risk reviews, and improvements to data protection practices. Please understand that no internet service can be guaranteed to be completely secure. You should keep your device, account, and password safe.
9. Children's Privacy
SkateSwap is intended for users who have the legal capacity required to use the service. If you are a minor, please use the app with the consent and guidance of a parent or legal guardian. If a guardian believes that a minor has provided personal information without consent, the guardian may contact us for assistance.
10. Policy Updates
We may update this Privacy Policy based on product features, legal requirements, or operational needs. The updated policy will be posted on this page, and the date at the top of the page will indicate the latest update. For material changes, we will provide notice through the app or other reasonable means.
11. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or personal information protection, you may contact us through the following method:
- App Name: SkateSwap
- Contact Method: Help Center or Customer Support section inside the app.
When contacting us, please describe the type of request, such as "Privacy Policy" or "Personal Information Request". We will process your request as soon as reasonably possible.